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Monthly Archives: November 2007
Wake Up and Design (redux)
Let’s start here: 75% of everything you put in front of customers—potential or otherwise—is a result of DESIGN. By that I mean the appearance (form) and performance (function) of the product itself. What it does (and how well), how it's used (and how easily), what it looks like—these are all design issues.
The other 25% is a shifting combination of manufacturing, implementation and marketing spin. The amount of each depends on what you're selling.
Think about it for a minute. If you don't agree—more or less—with what I just said, chances are your product—or your company—is in trouble. It probably means you have something that people either don't want or have issues with, and your sales figures probably reflect that.

The IM Interview