Category Archives: Web 2.0
A $180M cautionary tale: never underestimate the power of the social web
I'm admittedly late to this party, but I caught wind of this story today and felt it was waaaaay too powerful not to share. As is usual for me, there's a powerful moral to the story that companies would do well to heed:the value of your brand is directly proportional to the level of customer service ( read: experience) you provide. And now, sit back and enjoy the tale of how one Dave Carroll and a little YouTube video he made cost United Airlines $180 million dollars.
UX + Apple: A Developer’s Viewpoint
My colleague Chris Goodman, a developer here at Mind Over Machines, posted the following yesterday via Facebook on something too many of his fellow developers still fail to recognize. Great rant, solid points and a quick read.
MLB GETS the mobile web.
MLB.com gets 2.6 billion visits per year, and their iPhone app is just killing. Check out Mad Money’s Jim Cramer, interviewing Bob Bowman, the CEO of MLB Advanced Media. Good stuff. Take notes. http://www.cnbc.com/id/15840232?play=1&video=1190543593&__source=aol|headline|quote|video|&par=aol
People 2.0?
Attended a great seminar this morning on Social Media, sponsored by the Greater Baltimore Technology Council. Was fortunate enough to have picked three amazing presenters in Dave Troy, Marci DeVries and Jared Goralnick (yes, you need to check them out, you’ll definitely learn a few things). But what’s sticking with me right now, at 6:22 [...]
Expanding the definition of UX